Help & Support

    Get the help you need to make the most of NOXMembership.

    Getting Started

    New to NOXMembership? Learn how to set up your organisation, add members, and configure payments.

    FAQs

    Find answers to common questions about billing, member limits, payments, and more.

    Email Support

    Need help with something specific? Our team typically responds within 24 hours.

    Common Topics

    How do I set up online payments?

    Navigate to Payment Settings in your organisation dashboard and connect your Stripe account. Once connected, you can configure billing options for each membership level.

    How do I import existing members?

    Go to Members → Import and upload a CSV file with your member data. The import wizard will help you map columns to the correct fields.

    How do renewal reminders work?

    Set up renewal notices under each membership level. You can configure when notices are sent (e.g. 30 days before, 7 days before) and customise the email content.

    Can members update their own details?

    Yes. Share your member portal link with members so they can log in, update their profile, view payment history, and renew their membership.

    How do I run an election?

    Go to Elections in your dashboard, create an election, add positions and configure your voting system. Filter eligible voters by membership level or label, then send invitations via email or share voting links.

    How does the merchandise store work?

    Enable the Store from your dashboard, add products with variants and categories, set member-only pricing, and share your storefront link. Orders are tracked with full fulfilment workflow.

    How do I create an event?

    Go to Events in your dashboard, create an event with date, time and location, add ticket types with pricing and capacity limits, then publish it. Members can register and you can track check-ins.

    How do donations work?

    Create fundraising campaigns with optional goals, progress bars and donor walls. Accept one-off or recurring donations. Donations are available on all plans including free.

    How do I survey my members?

    Go to Surveys, create a survey with multiple question types (text, rating, multiple choice etc.), then set it to active. Share via member portal or a public link for anonymous responses.